Press contact

DLX Paris
8, rue Danielle Casanova 75002 Paris
+33 1 43 70 70 49


[email protected]

JEM Contact

We are at your service
We are available to provide you with any information or advice. We'll be pleased as well to welcome you at our showroom to present you our collections.

+33 1 42 33 82 51

[email protected]

Contact form
You may prefer to adress us our request through this contact form :
By phone or e-mail
You will be able to unsuscribe at any time.

Exchanges & returns

Free exchanges and returns

We know the purchase of a piece of fine jewellery can be delicate. We offer you the opportunity to exchange or return your JEM piece with no charges. We'll refund you with the total amount of your purchase.

You need to contact us before, in order to organize the return of your piece of jewellery and the refund. We'll guide you with the process to follow : 

Exchanges and returns conditions

  1. The piece must have been bought on JEM's website, at JEM's showroom or through JEM's client service.
  2. You benefit from 14 days , as from the delivery date of your order, to return the JEM piece you want to exchange or being refund for.
    In the case you may need a longer time, for instance in the case of a gift, you can inform us on your need before your purchase.We'll study with you a personalized delay.
  3. The jewellery piece must be returned in perfect state, not worn, damaged or soiled. 
  4. The jewellery piece must be returned in its box and original packaging. 
  5. No refund wiil be granted before we receive and control the jewellery piece.